‘Customized’ is the keyword to describe Valtim’s approach to the success of our Call Center Solutions. Our operators are an extension of the organization they are answering calls for. They are hand-picked and trained to match your needs. Every call made and received is recorded for you, the client, to listen to from your own pc. We also offer custom built call center applications that your employees can work from. This keeps the calls in-house, while unloading the difficult development work to Valtim’s Technology department.

How can you benefit?

Inbound
While utilizing state-of-the-art technology as the backbone of our call center, Valtim still maintains that personal touch for each client. We have developed a business plan that essentially allows our clients to view our call center as an extension of their own operation and not a pool of unknown operators that their calls are transferred to. You will know your agents by name, listen to their calls at your leisure, and you will have the ability to determine how each agent is doing.

Each Inbound Call Center client is also assigned a Senior Account Executive (SAE) who will become your liaison between the Call Center and your organization. This seasoned SAE will monitor calls for you, train the operators as you have instructed, and assist in the selection of qualified agents. The SAE will be your “hands on” person in the Valtim Inbound Call Center.

Both real time and post time call monitoring takes place in the Inbound Call Center. Each supervisor is responsible for real-time monitoring during their daily shift. Monitoring logs are kept on each call they listen to. Couple that with our post call monitoring by the SAE and Call Center Manager and it ensures the highest level of monitoring possible by a call center staff. Finally, add the optional post call monitoring by you, the Client, at any time during the day and Valtim exceeds the competition for making sure calls are monitored.

Our agents are trained to become familiar with your mission and truly understand the goal of each call.  They are not trained on dozens of different client applications. They will be an extension of your organization and are not just professional “script readers”.

Outbound
VALTIM’s outbound call center facility has been developed to handle all of your outbound needs, from product sales and lead generation to surveys and follow up.

VALTIM will provide that professional & personal touch. We also provide the personnel and the facilities to handle any type of outbound Call Center requirement. VALTIM promises you the most customized, cost-effective, and productive outbound call center solutions.

Our US-based call center services are run by professional agents. Our facilities and infrastructure and the capability to handle a wide range of services are just some of the reasons to choose Valtim. We provide superior quality assurance programs and commitment to customer service excellence to help achieve maximum results from direct marketing efforts through the use of our outbound call center approach.

Our agents are trained on your application and are dedicated to you during the outbound campaign. VALTIM does not blend inbound and multi-outbound campaigns together making the agents professional script readers. Instead, we have our agents focus in on your mission and only your mission for the duration of your campaign.

IVR
Flexible describes our Interactive Voice Response Solution. From simple voice blasts to the latest in VoiceXML applications, Valtim is there to service your IVR needs.

The hosted services we offer enable our clients to automate call processing by use of IVR self-service applications and programs for transaction processing. You too can recognize the cost savings and service benefits of outsourcing these tasks. Telephone applications can be handled by our turnkey hosted IVR applications, such as Rapid Polling, a custom application designed specifically for your needs, or by your own in-house developed VoiceXML code.

Our cutting edge platform and the practical experience offered by our professional services group will help you to quickly provide caller friendly, automated self-service applications. These applications can help to enhance brand image, reduce costs, handle higher call volumes, extend office hours, improve service, maintain current customers, win new customers and expand customer relationships - all with no capital expense!

Hosted Application
Sometimes outsourcing your call center to a third party is out of the question. At the same time the costs of technology and staffing in your Information Technology and Information’s Services departments is limiting your performance. Valtim has the answer with our Hosted Application solution.

Our staff of trained programmers, network engineers and call center application specialists can provide your organization with state-of-the-art technology, performance and support for a fraction of the cost of building and maintaining it yourself.   This keeps the calls in-house for you while unloading the expensive equipment costs and difficult development work to Valtim.

Surveys & Polls
Easy and Fast describes our IVR Survey Solution. It allows you to easily develop telephone surveys and contests using a web interface and your telephone. Let our survey generator work for you at just pennies a call!

No programming is needed, and polls can be setup in as little as 5 minutes. Get feedback from 100% of your audience, no matter where they are - no need for internet access, no need for text messaging - just a touch-tone telephone.

You determine the time frame of the survey, you program the number of questions, and you determine the type of questions you wish to ask. Questions can be phrased to have callers answer rating questions, agree or disagree with the topic, or select multiple-choice answers. Each survey can accommodate up to 9 questions and each question can have up to 9 answers.

After the survey is formulated, you simply call into the IVR Survey platform and record your script. Real-time results are available through a secure extranet site.